Refund Policy - Hassle-Free Returns

Our Refund Rules

Overview

Budget Print Plus is proud of the outstanding quality and craftsmanship of our products and offers a 100% Satisfaction Guarantee against manufacturing defects. Our quality control systems have failed, and this is evident. 

Order refunds and cancellations are generally not provided, except for process or product malfunctions (e.g., a workmanship defect or a product arriving damaged). The corrective Procedure in this Policy outlines these.

Budget Print Plus is not responsible for customer-generated mistakes, errors or defects, including:

• Typos, grammar, unfinished text, or other text errors

• The poor image quality derived from low-resolution images

• Dark images that appear dark on-screen (Budget Print Plus does not lighten your images to match what you see on a backlit display)

• Design issues, including book format, organisation, style, colour, and page layout

• Any other creative choices you have made using your own or our online programs

• Order quantity or other ordering errors

• Any damage caused by freight handlers.

Before finalising the order

Please preview your order carefully before placing it. Images and text will be printed as they appear in the Preview. We do not proofread for or correct any such customer-generated mistakes.

Once you have placed an item in the shopping cart, Budget Print Plus will not proceed with production for approximately 1 hour after the order is placed online.  This means users can cancel orders by emailing support with specific instructions on how to proceed.  This also applies to orders requiring minor amendments or corrections.

Past one hour, please understand that Budget Print Plus cannot provide refunds, cancel orders or correct and/or amend the original order - except for the cases expressly described in this return policy – ref Corrective Procedure below.  Budget Print Plus cannot otherwise accept returns.

Corrective Procedure

If your order arrives damaged or has a manufacturing defect, contact Budget Print Plus within 14 days of receipt and clearly outline the problem.  We will then investigate the production processes to determine whether a manufacturing defect exists.

Depending on the findings of any investigation, Budget Print Plus may choose to resupply the goods in instances where it can be demonstrated unequivocally that the following quality controls have failed:

1. Operator error in pre-press areas leading to incorrect supply of goods.  These could include (but are not limited to) any of the following:

   1. Incorrect colour matching (within acceptable industry standards)

   2. Use of Incorrect artwork

   3. Proof not signed or approved onscreen by the client

2. Operator error on the machinery caused the specification and proof to fail to match the client's signature.

In all cases, Budget Print Plus reserves the right to alter material supply specifications as necessary due to external factors, such as paper and ink shortages.  Budget Print Plus also reserves the right to make minor adjustments to final product specifications if no alternative is available due to manufacturing constraints. 

In most cases, this would involve adjustments of a few millimetres and would be necessary to produce the job. 

If the investigation determines that Budget Print Plus is at fault, one of the two options will be considered:

1. Return all materials and resupply in accordance with the original specifications at no cost to the client.

2. Goods are to be retained by the client, and an agreement is reached on a reduced price based on the perceived “severity” of the fault.  Generally, any discount would not exceed 50% of the original invoice price.  Budget Print Plus reserves the right to determine the final discount offer, taking into account material supply, among other factors.

Note: As part of an agreed arrangement, if a client chooses to make further artwork changes after deciding to resupply, this will be considered a CORRECTIVE REPRINT and will incur charges of up to 50% of the original invoice price. Budget Print Plus reserves the right to set the charges based on the required work. 

This may include (but is not limited to) the amount of artwork time spent making changes.   Unless a specific reason for the error has been determined as part of the investigation, under no circumstances should the original specifications of the job change (e.g. size, stock, etc.).  For any other changes to the specification (e.g., stock changes), the client will bear the cost difference.

Budget Print Plus Refund & Exchange Policy 2021